Order and Return Policy
Every piece at Sakaris Jewelers is made to order and crafted specifically for you. Because we manufacture every piece ourselves, your jewelry is built from scratch the moment your order is placed. This is what allows us to make better jewelry at a better price than any traditional jewelry store. It also means our policy is different from retailers who pull items off a shelf.
All Sales Are Final
Because every piece is custom manufactured to your exact specifications, we do not accept returns. This applies to all jewelry including engagement rings, wedding bands, diamond tennis bracelets, necklaces, earrings, and all other pieces in our collection.
This is standard practice across fine custom jewelry. When you commission a piece from Sakaris Jewelers, that piece is made for you and only you. The diamonds are selected for your stone specifications. The metal is cast to your exact measurements. The setting is built around your design choices. It cannot be sold to anyone else.
What you get instead of a return policy is something far more valuable: a jeweler who stands completely behind every piece he makes and will work with you for the lifetime of your jewelry to make sure it is always exactly as it should be.
Our Quality Guarantee
Every piece leaves our Naples studio only after passing a thorough quality inspection. We inspect settings under magnification, verify all measurements, confirm diamond specifications against GIA documentation, and review the finished piece against your approved design before it is ever packaged for delivery.
If a manufacturing defect is discovered within the first year of ownership, we will repair or remake the piece at no cost to you. This covers any issue that originates from our craftsmanship or materials, not from damage caused by wear, impact, or improper care.
For a complete overview of what is covered and what is not, visit our Jewelry Warranty page.
Lifetime Maintenance Support
Owning a Sakaris piece does not end at delivery. We work closely with all our clients to support the maintenance of their jewelry over the years that come with everyday wear. Prong checks, rhodium plating, professional cleaning, and stone inspections are all part of the ongoing relationship we build with every client.
Reach out any time at info@sakarisjewelers.com or call (239) 293-6348 and we will take care of you.
For repairs and resizing services, visit our Repairs and Resizing page.
Order Confirmation and Approval Process
Before production begins on any piece, we walk every client through a detailed approval process. For custom engagement rings and other bespoke pieces, this includes design consultation, stone selection, CAD or sketch review, and final written approval. Production begins only after you have confirmed every detail.
This process exists to protect you. By the time your piece is being crafted, you have seen exactly what is being made, approved every specification, and confirmed your satisfaction with the design. The finished piece will match what was approved.
If at any point during the approval process you want to make changes, we welcome that conversation. Changes made before production begins are always accommodated. Changes requested after production has started may incur additional costs depending on the scope of the revision.
Questions and Concerns
If you have any questions about your order, a concern about a piece you have received, or anything else, the right move is always to reach out to us directly. We are a small studio and Peter is personally involved in every order. Issues are resolved quickly and without friction.
Contact us at info@sakarisjewelers.com or call (239) 293-6348. You can also visit our studio at 3066 Tamiami Trail N, Suite 302, Naples, FL 34103.
Frequently Asked Questions
Every piece is made to order and crafted specifically for you. Because each piece is custom manufactured, we do not accept returns. However, we stand fully behind our craftsmanship. If you experience any manufacturing defect or if a piece is not as described, we will make it right immediately at no cost to you.
Manufacturing defects are covered for one year from the date of delivery. Contact us and we will repair or remake the piece at no charge. We also inspect every piece under magnification before it leaves our studio to catch any issues before they ever reach you.
Changes before production begins are always accommodated and we welcome them. Once production has started, changes may incur additional costs depending on the scope of the revision. We walk every client through a thorough approval process before production begins specifically so that everyone is fully satisfied before any work starts.
Yes. We work closely with all our clients to support the ongoing maintenance of their pieces. This includes prong checks, rhodium plating, professional cleaning, and stone inspections. This is part of the relationship we build with every Sakaris client. Reach out any time and we will take care of you.
Questions About Your Order?
We are a small studio and Peter is personally involved in every order. Reach out directly and we will respond quickly.