Returns and Refunds Policy

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Effective Date: July 24th 2024

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1. Returns and Refunds Policy

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At Sakaris Jewelers, we pride ourselves on the quality and craftsmanship of our made-to-order items. Because each piece is custom-made specifically for you, we generally do not accept returns. Please review our returns and refunds policy below:
 

• Made-to-Order Products: All of our products are made to order. This means that once an order is placed, we begin the process of crafting your unique piece.
   

• Non-Returnable Items: Unless an item is not as described, or there is a defect or damage, we do not accept returns for made-to-order products.
   

• Defects or Damage: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange, and cover the return shipping costs. Please provide detailed information and photos of the defect or damage.
   

• Not as Described: If your item is not as described, please contact us within 7 days of receiving your order. We will review your claim and, if valid, arrange for a return or exchange, and cover the return shipping costs.
   

• Return Process: To initiate a return for a defective, damaged, or misdescribed item, please contact our customer service team at info@sakarisjewelers.com. Provide your order number, details of the issue, and any supporting documentation (such as photos).
   

• Refunds: If a return is approved, refunds will be processed to the original method of payment within 10 business days of receiving the returned item.
   

If you have any questions or concerns about your order, please contact our customer service team at info@sakarisjewelers.com.